The key interface between Bouygues Immobilier, our partners and our customers
The role of quality/after-sales service managers is to continuously improve the quality of Bouygues Immobilier's services and to ensure customer satisfaction in all circumstances. They deal with customer complaints, reconciling to the best possible extent the interests of the buyer and of Bouygues Immobilier.
Looking ahead and moving forward… As a quality/after-sales service manager, there are opportunities for career development in many areas of technical operations and sales as well as within the Bouygues group.
In a few words
Receive and process customer requests
Manage relations between customer, broker and insurer
Ensure technical and contractual compliance
Analyse, describe and manage risks
Provide information about preventive action
Provide reporting on quality and after-sales service activities